I AM HAVING TROUBLE MAKING A PAYMENT
**There are a number of reasons your payment may have been declined. Please take a minute to check the following:** * **If you have insufficient funds in your chosen bank account.** * **If you entered the wrong card number by mistake.** * **If your card has expired.** * **If your bank denied the transactio…
HOW DO I CLAIM MY 7-DAY FREE TRIAL?
**The free trial starts as soon as you finalize your payment details. Once the 7-day period ends your subscription will begin and you will be charged unless you cancel your subscription at least 24 hours prior to this time.**
CAN I GET A REFUND IF I CANCEL IN THE MIDDLE OF MY SUBSCRIPTION?
**As per our [Billing Terms][1], we do not offer refunds or credits for unused subscription periods, accidental purchases, medical conditions, or any similar reason or event, unless required by law to do so.** **You must cancel 24 hours before your subscription ends to avoid another payment. This will not shut down y…
LOGGING INTO YOUR APP
If you have paid for the App from transformhq.com or thetransformapp.com, you will then need to install the app on your mobile device from the app store. Once you get through some of the onboarding questions it will pop up a payment screen. **DO NOT PROCEED TO PURCHASE** a new subscription. You have already done th…
HOW TO CANCEL, CHANGE OR UPDATE YOUR APP SUBSCRIPTION
**Where Did You Purchase the Transform App?** **There are two websites you could have used to purchase the app...or you could have purchased the app directly through Google or Apple Subscriptions. ** **Not sure where your subscription was purchased? Email [[email protected]][1] to help you out!** **Here's…
